Contact form
Before you write to us
Check out the frequently asked questionswe can often resolve your issue right away.
Orders and shipping
Order status, shipping date, order changes, and product availability.
Where can I find the status of my order or the shipping date?
You can find the status of your order or the shipping date in the order details in your account. If you made a purchase without registering, look for a confirmation email with a link.
How can I change or cancel my order?
If the order has not yet been shipped, we can usually make changes or cancellations. Please contact us as soon as possible and provide your order number. Once the shipment has been handed over to the carrier, changes are usually no longer possible.
What does "in stock at supplier" mean?
The goods are not physically in our store, but are available from the supplier. Delivery may be delayed by several business days. We will be happy to confirm the exact shipping date upon request.
What should I do if I havent received a confirmation email?
Please check your Spam or Bulk folder. If you cannot find the email, it is possible that there was a typo in the address. Contact us with your name and the approximate time of your order.
I want to change my delivery addressis that possible?
If the order has not yet been shipped, we can often make the change. Send us the order number and the new address.
Shipping and delivery
Damaged shipments, delivery, international orders, and practical situations.
What to do if a package arrives damaged?
Ideally, report any visible damage to the shipment to the carrier immediately upon delivery. If you discover the damage after unpacking, contact us as soon as possible and attach photos of the packaging and goods.
Do you ship goods abroad?
Yes, we also ship goods to selected EU countries. Shipping costs and available payment methods may vary depending on the destination country.
Products and compatibility
How to choose the right bike size?
How to choose the right bike size?
The size of the bike depends primarily on your height and the type of bike (MTB, road, cross). You will find a size chart for each product. If you are unsure, please send us your height and the type of bikewe will be happy to recommend a suitable size.
How can I check the compatibility of components (chain, cassette, derailleur)?
For proper compatibility, it is important to know the number of speeds and the manufacturer (e.g., Shimano, SRAM). If you are unsure, send us a photo or the exact model of the component.
How to address a question about a product (size, compatibility)?
Send a link to the product or code, and fill in the parameters (clothing size, dimensions, axis, cassette, etc.).
Returns and complaints
Complaints, returns, withdrawal from the contract, and refunds.
How to handle a complaint or return goods?
Complaints/returns are handled via the complaint form. Please have your order/invoice number and a description of the defect ready.
How to return or exchange goods?
You can return or exchange goods within the statutory period. Have your order number ready and fill out the form according to the instructions on the page.
How long does it take to get a refund when withdrawing from a contract?
We will refund your money within the statutory period after receiving the returned goods. We will keep you informed about the process by email.
How long does it take to process a complaint?
We process complaints as quickly as possible, but no later than within 30 days in accordance with the law. We will keep you informed of the progress by email.
Account and customer service
Registration, purchasing without an account, and quick solutions to common situations.
Can I shop without registering?
Yes, you can place an order without registering. However, registering allows you to track your order status, save addresses, and view your purchase history.